Privacy policy

PRIVACY POLICY

Veqoria operates this store and website, together with all associated information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). Veqoria uses Shopify technology, which enables us to provide these Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed in accordance with it.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean any information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been anonymised so that it can no longer reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including certain inferences drawn from that information:

Contact details, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including payment card numbers, financial account information, payment information, transaction details, payment method, payment confirmation and other information relating to payment.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including items you view, add to your basket, save to your wish list, purchase, return, exchange or cancel, as well as your transaction history.
Communications with us, including information you provide when contacting us, for example when submitting a request to our customer service team.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about how you interact with the Services, such as how and when you use or access them.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you, including when you create an account, browse or use the Services, communicate with us or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including where we engage them to provide certain technologies or where they collect or process personal information on our behalf.
From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Providing, personalising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, manage orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange deliveries, facilitate returns and exchanges, allow you to post reviews and provide you with a personalised shopping experience, such as recommending products based on your purchases. This may include using your personal information to personalise and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising or promotional communications by email, SMS or post, and to show you online advertisements relating to products or services on the Services or on other websites, including based on items you have previously purchased or added to your basket, or other activities carried out through the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take appropriate action in relation to potentially fraudulent, illegal, harmful or malicious activity, protect public safety and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other access information with anyone.
Communicating with you. We use your personal information to provide customer support, respond to your enquiries, provide our services effectively and maintain our commercial relationship with you.
Legal purposes. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from public authorities or law enforcement. We may also use it in connection with investigations or proceedings relating to a civil matter, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies or investigate possible breaches of them.

DISCLOSURE OF PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include:

To Shopify, our service providers and other third parties that provide services on our behalf, including IT management, payment processing, data analytics, customer service, cloud storage, order management and delivery.
To our business and marketing partners in order to provide marketing services and show you advertisements. For example, we use Shopify to provide personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on applicable law, you may have the right to object to certain uses of your information for personalised advertising and marketing.
Where you request or otherwise authorise us to disclose certain information to third parties, for example in order to ship products to you or where you use social media widgets or integrated login systems.
To our affiliates or, more generally, within our corporate group.
In connection with a business transaction, such as a merger or insolvency proceeding, to comply with our legal obligations, including responding to official or judicial requests, to enforce our Terms of Service or related policies, or to protect or defend the Services, our rights and the rights of our users or third parties.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them.

In order to provide and improve the Services, information you submit through the Services may be disclosed and shared with Shopify and with third parties that may be located in countries other than your own.

In addition, in order to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information from your interactions with our store, with other merchants and with the Shopify platform itself.

To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with its own platform.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests through which you exercise your rights in relation to the use of that information for these purposes.

To learn more about how Shopify uses your personal information and the rights that may be available to you, please review Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also exercise certain rights relating to your personal information through Shopify’s privacy portal:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are neither affiliated with nor controlled by Veqoria, we recommend that you review their privacy and security policies and any other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of the information they contain.

Information you post in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without restriction as to its use by us or by third parties.

The inclusion of such links does not, in itself, mean that we endorse the content of those platforms or their owners or operators, unless expressly stated within the Services.

CHILDREN’S DATA

The Services are not intended for children and we do not knowingly collect personal information relating to children as defined under applicable law.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

We do not knowingly seek to sell or share, within the meaning of applicable law, the personal information of minors.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measures are perfect or completely impenetrable and we cannot guarantee absolute security.

In addition, information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time for which we retain your personal information depends on a number of factors, including whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements or policies.

YOUR RIGHTS AND CHOICES

Under the General Data Protection Regulation (GDPR) and applicable French data protection law, you may have a number of rights in relation to your personal data.

These rights may be subject to certain conditions or exceptions under applicable law.

Right of access. You may request access to the personal information we hold about you.
Right to erasure. You may request the deletion of certain personal information we hold about you, subject to any legal obligations requiring us to retain it.
Right to rectification. You may request the correction of inaccurate or incomplete personal information relating to you.
Right to data portability. In certain circumstances, you may request to receive personal information you have provided to us in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller.
Right to object. You may, in certain circumstances, object to the processing of your personal information, including where the processing is based on our legitimate interests.
Right to restriction of processing. You may request that the processing of your personal information be restricted in certain circumstances.
Withdrawal of consent. Where the processing of your personal information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
Managing your communication preferences. We may send you promotional emails. You can unsubscribe at any time by using the unsubscribe link or option included in our emails. Even after you unsubscribe, we may continue to send you non-promotional communications, including communications relating to your account or orders.

You may exercise your rights through the methods provided within the Services or by contacting us using the details provided below.

To learn more about how Shopify uses your personal information and the rights you may have in relation to data processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not treat you unfavourably because you have exercised any of these rights.

We may need to verify your identity before processing your request where this is necessary or permitted under applicable law.

In accordance with applicable regulations, you may also appoint another person to exercise certain rights on your behalf. We may ask for evidence to verify their authority to act on your behalf, as well as your identity.

We will respond to your request within the time limits required by applicable law.

COMPLAINTS

If you wish to make a complaint about how we process your personal information, we encourage you to contact us first using the contact details provided below.

If, after contacting us, you believe that your rights in relation to your personal data have not been respected, you may lodge a complaint with the relevant French data protection authority.

INTERNATIONAL TRANSFERS

We may transfer, store or process your personal information in countries outside UK or the European Economic Area (EEA).

Where your personal information is transferred to a country outside the European Economic Area that is not covered by an adequacy decision issued by the European Commission, we implement appropriate safeguards where required under applicable law.

These safeguards may include the Standard Contractual Clauses approved by the European Commission or another transfer mechanism recognised under applicable data protection law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the updated version of this Privacy Policy on this website, update the “Last updated” date and notify you of any changes where required by applicable law.