Refund policy
RETURNS AND REFUNDS POLICY
We offer a voluntary 60-day money-back guarantee.
You therefore have 60 days from the date you receive your order to request a refund under this guarantee.
Under our 60-day guarantee, you do not need to return the product to us.
To request a refund, please contact us at:
In order to review your request, our customer service team may ask you to provide certain information relating to your order and, where necessary, photographs or videos of the product.
Our 60-day guarantee is intended to allow customers to try the product under normal conditions of use.
It does not cover products that have been:
• deliberately damaged;
• damaged as a result of clear misuse;
• intentionally modified or altered;
• damaged in a way that is unrelated to normal use of the product.
We reserve the right to refuse a refund request where the information provided indicates misuse, abuse or deliberate damage to the product.
This voluntary guarantee is provided in addition to your rights under applicable UK law and does not affect or limit those rights.
STATUTORY RIGHT OF WITHDRAWAL
In accordance with the legislation applicable to distance contracts, where this right applies, consumers have a statutory period of 14 days from the date they receive the goods to exercise their right of withdrawal, without having to provide a reason for their decision.
The exercise of this right is subject to the conditions and exceptions set out in the UK Consumer Code.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If an item is damaged, has a manufacturing defect, or you have received an item different from the one you ordered, please contact us as soon as possible so that we can review the situation and provide an appropriate solution.
These provisions do not affect your rights under any applicable statutory guarantees.
CONDITION OF PRODUCTS AND EXCEPTIONS
Clothing may be covered by our 60-day guarantee even if it has been tried on or worn, provided that it is clean, in good condition and free from stains, persistent odours, tears, damage or signs of excessive use.
We reserve the right to refuse a claim made under our voluntary guarantee where a product does not meet these conditions, except in particular where there is a manufacturing defect, a lack of conformity or an error in fulfilment or delivery.
The following items are also excluded from our voluntary guarantee:
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Personalised products.
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Gift cards.
Products purchased during a sale or as part of a promotional offer are also covered by our 60-day guarantee, provided that the eligibility criteria set out above are met.
If you have any questions about whether a product is eligible, please contact our customer service team.
EXCHANGES
We do not currently offer direct product exchanges.
If you would like a different size or colour, you must request a refund for the relevant product, subject to the applicable eligibility conditions, and then place a new order.
REFUNDS
Once we have reviewed your request and any supporting information requested by our customer service team, we will notify you by email whether your refund has been approved or declined.
If your refund is approved, the relevant amount will be credited back to the original payment method used for the purchase within a maximum of 10 working days.
The time it takes for the refund to appear in your account may then vary depending on your bank or card issuer.
If more than 10 working days have passed since your refund was approved and you have still not received it, please contact us at: